Effective Date: August 5, 2026
This Privacy Policy describes how Aquaeats by Niraj Marine Foods LLP ("Aquaeats", "Company", "we", "our", or "us") collects, uses, stores, shares, and protects your personal information when you use our website, mobile applications, WhatsApp services, customer support, social media pages, and any other services operated by us (collectively referred to as the "Services").
By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. WHO WE ARE
Aquaeats by Niraj Marine Foods LLP
Registered Office: Hyderabad, Telangana, India
Email: privacy@aquaeats.co.in
Customer Support: support@aquaeats.co.in
Website: www.aquaeats.co.in
2. INFORMATION WE COLLECT
We may collect the following categories of information:
A. Personal Information
- Full Name
- Mobile Number
- Email AddresBilling Address
- Delivery Address
- PIN Code
- GST Number (if applicable)
- Date of Birth (optional)
- Account Login Information
B. Order Information
When you place an order we collect:
- Products Ordered
- Order Value
- Delivery Instructions
- Payment Status
- Invoice Details
- Order History
- Refund Information
C. Payment Information
Payments are processed securely through authorized payment gateways.
We do not store:
- Credit Card Numbers
- Debit Card Numbers
- CVV
- UPI PIN
- Net Banking Passwords
Payment information is handled by certified payment processors.
D. Device Information
When you visit our website we may automatically collect:
- IP Address
- Browser Type
- Device Type
- Operating System
- Time Zone
- Cookies
- Website Usage Data
- Pages Visited
- Referral Source
E. Location Information
With your permission we may collect your location to:
- Deliver orders
- Estimate delivery time
- Verify serviceability
- Improve customer experience
You may disable location permissions at any time.
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver orders
- Verify customer identity
- Provide customer support
- Send order confirmations
- Send delivery updates
- Process refunds
- Improve our products and services
- Personalize your shopping experience
- Prevent fraud
- Detect suspicious activities
- Comply with legal obligations
- Improve website performance
- Conduct analytics
- Respond to customer enquiries
4. MARKETING COMMUNICATIONS
With your consent, we may send:
- Offers
- Discounts
- Product Launches
- Festival Promotions
- Health Tips
- Recipes
- New Product Announcements
You may unsubscribe at any time through the unsubscribe link or by contacting us.
5. COOKIES
We use cookies to:
- Keep you logged in
- Remember your cart
- Save your preferences
- Improve website speed
- Measure website traffic
- Understand customer behaviour
You may disable cookies in your browser settings, although some features may not function properly.
6. HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share your information only with:
- Delivery Partners
- Payment Gateway Providers
- Cloud Hosting Providers
- Customer Support Platforms
- Marketing Service Providers
- IT Service Providers
- Government Authorities where legally required
- Auditors and Legal Advisors
All such service providers are required to maintain appropriate confidentiality and security.
7. DATA SECURITY
We implement reasonable technical and organizational measures to protect your information, including:
- Secure Servers
- Encryption where appropriate
- Restricted Employee Access
- Firewalls
- Access Controls
- Password Protection
- Regular Security Monitoring
While we strive to protect your data, no method of transmission or storage is completely secure.
8. DATA RETENTION
We retain personal information only as long as necessary for:
- Order Fulfilment
- Customer Support
- Tax Compliance
- Legal Requirements
- Accounting Records
- Fraud Prevention
After the retention period, information will be securely deleted or anonymized where feasible.
9. YOUR RIGHTS
Subject to applicable law, you may:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Request deletion of eligible data
- Withdraw consent where applicable
- Object to certain processing activities
- Request a copy of your personal data
Requests may be submitted using the contact details below.
10. CHILDREN'S PRIVACY
Our Services are not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take appropriate steps to delete it.
11. THIRD-PARTY SERVICES
Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices of such third parties. Users should review the privacy policies of those websites before providing personal information.
12. WHATSAPP AND CUSTOMER SUPPORT
When communicating with Aquaeats through WhatsApp, telephone, email, or social media:
- Conversations may be recorded or retained for quality assurance and training.
- Shared photographs, videos, or documents may be used to resolve complaints or verify orders.
- We will not use such communications for unrelated purposes without your consent.
13. LEGAL DISCLOSURES
We may disclose personal information where required:
- By law
- Under court orders
- To comply with government requests
- To protect our legal rights
- To investigate fraud or misuse
- To protect customer safety
14. BUSINESS TRANSFERS
If Aquaeats undergoes a merger, acquisition, restructuring, investment, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable law.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
The revised version will be published on our website with the updated Effective Date.
Continued use of our Services after changes constitutes acceptance of the revised Privacy Policy.
16. CONTACT US
For questions, requests, or complaints regarding this Privacy Policy, please contact:
Privacy Officer
Aquaeats by Niraj Marine Foods LLP
Email: privacy@aquaeats.com
Customer Support: support@aquaeats.com
Website: www.aquaeats.com
17. GOVERNING LAW
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana.
CONSENT
By using the Aquaeats website, mobile applications, WhatsApp ordering, or any of our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
